An aerial view of Cole Hall at Sunset

Red Hawk Central

Centralized Support for Student Services

Red Hawk Central is your one-stop resource for student accounts, financial aid and registrar services. Whether you have a quick question or need help with a process, our team is here to support you.

Visit us in person, connect via live chat or reach out directly.

  • Montclair campus: Susan A. Cole Hall, 2nd Floor, Suite 230/232
  • Bloomfield campus: Knox Hall, Room 100

We Are Here To Help!

We are currently on summer hours until the week of August 10. Hours may vary during University breaks, holidays and special periods including extended service hours provided for busy times of the year. Please view our hours of operation and read our frequently asked questions below before reaching out. Maybe you'll find the answer you need right here!

Please be patient with us as we receive many daily inquiries. Every question is important and we promise we will respond.

Bloomfield Red Hawk Central employee smiling

Hours of Operation

Montclair Campus 

Monday, June 1 – Friday, August 7

  • Monday – Thursday: 
    • 8 a.m. – 5:30 p.m. All Services
    • 5:30 – 6 p.m. Phone Services Only
  • Friday: 8:30 a.m. – 6 p.m. Phone Services Only
  • Saturday: 9 a.m. – 5 p.m. Phone Services Only
  • Sunday: Closed

Monday, August 10 – Thursday, August 27

  • Monday – Thursday: 
    • 8 a.m. – 5:30 p.m. All Services
    • 5:30 – 6 p.m. Phone Services Only
  • Friday: 8:30 a.m. – 6 p.m. Phone Services Only
  • Saturday: 9 a.m. – 5 p.m. Phone Services Only
  • Sunday: Closed

Bloomfield Campus

Monday, June 1 – Friday, August 7

  • Monday – Thursday: 8 a.m. – 5:30 p.m.

Monday, August 10 – Thursday, August 27

  • Monday – Friday: 8:30 a.m. – 4:30 p.m.

Cashier Services

  • Available on Wednesdays only.

For in-person cashier support on other days, visit the Montclair campus.

Knox Hall on Bloomfield Campus

Resources for You

Need a guide or a form? We've got you. 

How-To Guides

Step-by-step guides to help you complete common tasks including registering for class, paying your bill and applying to graduate - plus many more!

View Guides

Popular Forms

Many requests can be completed by simply filling out a form. Please allow some time after submitting to hear back about your inquiry.

View Forms

Services We Support

Red Hawk Central provides support for:

If you’re not sure where to go, start here and we will connect you to the right place.

Your Privacy Matters

The Family Educational Rights and Privacy Act (FERPA) protects the privacy of your student records.

  • Once you are enrolled at Montclair State University, your information belongs to you.
  • The University cannot share your information without your permission.
  • Students may chose to grant access to family members.

Common Billing Questions

Bills are posted in NEST by late July (fall), mid-November (winter/spring) and early April (summer). They update daily based on schedule changes.

Learn More about Your Bill

Log in to NEST to view your current and past bills as well as statements. You can also download and print a copy.

See More on NEST

You can pay through NEST using electronic payment or credit card, or by mail or in person with check or money order at the Cashier's Office during business hours.

Get More Information on Payment Options

Late fees, holds and other restrictions may apply.

Learn about Payment Plans Financial Aid Options

Refunds are issued after add/drop, once aid is finalized and requirements are complete. Please allow for a few weeks for refunds to be processed and sent.

View Add/Drop Calendar 

Common Financial Aid Questions

Complete the FAFSA, typically available each year in October. You will need an FSA ID to submit your application.

Apply for Aid

Most undergraduate students must include parent information unless they meet federal criteria for independence.

You will receive a FAFSA Submission Summary. Montclair will use this information to determine your eligibility.

If you used the proper school code 002617 while filling out the FAFSA, Montclair will automatically receive your application!

  • New students typically receive offers beginning in late fall. 
  • Continuing students receive updates after spring grades are posted and documents are processed.

Aid appears as estimated first and disburses after the add/drop period and academic engagement is completed.

Academic Engagement must be completed in Canvas for each one of your registered classes, each semester.

Common additional reasons for a hold up include missing documents, incomplete loan steps or enrollment changes.

View Add/Drop Calendar Log into Canvas 

Learn More about Financial Aid

If you have excess aid, you may receive a refund or transfer funds for use at the bookstore and other campus services.

You can submit a Request for Review if you experience changes such as loss of income or unexpected expenses.

Common Registration Questions

Register through the quick links provided on the home page of NEST during your assigned registration time.

Please Note: Registration times are based on credits earned. Current classes do not count in credits earned since grades have not yet be finalized.

Learn More about Registration

You are still responsible for charges unless you dropped your courses during the add/drop period. Financial aid may be adjusted.

Learn More about Withdrawing

Meet the Red Hawk Central Team

Sean Heller

  • Associate Director for Strategic Enrollment Services

Lisa Garrity

  • Associate Director for Enrollment Communications
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