Zoom
Zoom is your go-to tool for staying connected across the university, whether you’re joining a class, hosting a meeting, recording a session, or streaming live content. Faculty, staff, and students can use their university Zoom account to host meetings with up to 300 participants and no time limit, making it easy to collaborate anytime, anywhere.
Before you jump in, you’ll need to activate and claim your Zoom account. It only takes a moment and is a one-time step that connects you through the university’s single sign-on (SSO) system. Once that’s done, you’re all set to start using Zoom.
Quick Links
Getting Support
Zoom offers helpful guides, videos, and tips to improve your experience, along with live training and email and chat support. Select a topic to explore additional resources.
Please note: For the most secure and reliable experience, use the Zoom app instead of a web browser.
Zoom Phone Digital Faxing (e-Fax)
As part of the university's transition to cloud-based communication, standard analog faxing has been replaced with a secure, paperless digital faxing solution built directly into your Zoom application. Zoom Phone e-Fax allows faculty and staff to send and receive digital documents as PDFs without needing physical fax hardware.
- Access Requirements: To use this feature, your supervisor must first request digital fax permissions for your university line by opening an IT Service Desk ticket.
- Preparing Paper Documents: Because the system operates entirely digitally, any physical paperwork must be scanned to your email using a campus multifunction network printer before you can attach and fax it.
How to Send a Digital Fax
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Open the Zoom Application
Launch the Zoom desktop client on your computer and ensure you are logged in using your Montclair single sign-on (SSO) NetID credentials.
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Navigate to the Fax View
Click on the Phone tab in your main Zoom toolbar. From there, select the secondary Fax tab from the left navigation panel. (Note: If the Fax tab is hidden, click More to reveal it).
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Compose a New Fax
Click the + (Plus) icon or select New Fax near the top left corner of the application interface to open a blank fax window.
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Enter Recipient and Line Settings
In the To field, type the recipient’s complete fax number, including the area code. If your department shares a central fax number or you manage multiple lines, use the From dropdown menu to select the correct outbound line.
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Attach Your PDF File
Click the Choose a File button (or paperclip attachment icon). Browse your computer, select the document you want to send, and click upload.
Please note: The system exclusively accepts PDF format, with a maximum file size limit of 50 MB or 300 pages.
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Transmit and Confirm Delivery
Double-check your recipient information and click Send. You can track transmission progress in your Outbox tab. Once the fax goes through, check your Outbound History folder to confirm it is marked "Successful" rather than "Failed."
Managing Inbound Faxes and Storage
Incoming faxes sent to your university number will automatically arrive as digital files inside your app. To view them, navigate to Phone > Fax and click on your Inbox. If you manage a shared line for a department, use the Lines dropdown menu at the top of your screen to toggle between views.
Important Retention Policy: To protect data privacy and manage server space, incoming faxes are automatically deleted from the Zoom cloud platform 7 days after receipt. You must click the Download arrow on a fax to save the PDF permanently to your local computer or secure department network drive.