Family Resources

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Supporting your student starts with staying informed and connected. At Montclair State University, we partner with families to provide clear information, helpful resources and meaningful opportunities to engage with campus. Whether you are looking to better understand University processes, connect with campus partners or support your student’s experience, this space is here to guide you every step of the way.

Family Webinar Series 

We partner with offices across Montclair State University to connect you directly with the people who support your student every day. Through our webinars, you will hear from campus staff and faculty, explore key topics, ask questions and gain insights to better support your student’s experience. All sessions are recorded so you can revisit the information at any time on our YouTube Channel. 

Upcoming Webinars

Student Privacy & Account Access

Families can support their student, but access must be granted by the student.

Your student’s privacy is protected under federal law. At Montclair State University, we follow the Family Educational Rights and Privacy Act (FERPA), which means your student controls access to their academic records.

Learn more through Family Education Rights and Privacy Act (FERPA) for Families Policy.

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Proxy Access (Academic Information)

Your student can grant proxy access to share select academic records, like grades or schedules. This must be set up by your student. Students set up this access by: 

  1. Logging into NEST.

  2. In "QuickLinks" on the welcome page they'll click "Banner Self-Service".

  3. Click "Proxy Access" then "Proxy Management"

  4. Click "Add Proxy"

Once they complete these steps, you'll receive two emails: 

  • New Proxy Identity Email: Please follow the instructions to reset “PIN” that allows you to view your student’s information.
  • New Proxy Relationship Email: Link to view student information. 
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Authorized User (Billing & Payments Only)

Authorized users may view student account activity and make payments. To protect the privacy of all users, students and their authorized users cannot see or use each other’s saved payment methods. Students can remove authorized users at any time.

Your student can grant this access by: 

  1. Logging into TouchNet through NEST. 
  2. Select the “Authorized User” tab in the “My Account” menu.
  3. Select “Add Authorized User”
  4. Enter the email address of the authorized user and follow the instructions. 

After access is granted, you will receive an email with instructions on how to log in and view payment plan information. You will log in using the email address your student provided and the temporary password provided in the email.

Need Help?

If you have questions or need assistance, contact Red Hawk Central at redhawkcentral@montclair.edu or call 973-655-7600.