Administrative Department

Facilities Services

Keeping Campus Running Daily

Facilities Services drives Montclair State's daily operations — from custodial care and waste management to mail, postal, and moving services, pest control, snow removal, outdoor maintenance, and campus conveniences like passport, notary, and Amazon locker services.

Facilities Services
facilities@montclair.edu
973-655-5444
147 Clove Road
Facilities Building Lot 60

Facilities Customer Service Center


Hours of Operation

Monday - Friday Business Hours:

7 a.m. – 10 p.m.

Monday - Friday After Hours:

10 p.m. – Monday 7 a.m.


Contact Us


Please direct emergency calls to University Police 973-655-5222

Postal & Mail Services

Facilities Services

Housekeeping Services

Housekeeping Services is the largest work group in University Facilities. 

It is comprised of four functional units, each serving an integral component of the campus.

The Academic Unit provides cleaning services in teaching and learning program spaces.

  • Calcia Hall
  • Center for Computing and Information Science
  • Center for Environmental and Life Sciences
  • Dickson Hall
  • Fox Theater
  • Life Hall
  • Richardson Hall
  • Feliciano School of Business
  • Schmidt Hall
  • Science Hall
  • School of Communications and Media
  • School of Nursing and The Graduate School
  • Speech Building
  • University Hall Floors 1-4

Submit a Service Request

The Administrative Unit primarily cleans the University’s back-office business spaces.

  • 1515 Broad Street
  • Clinical Services
  • Cole Hall
  • Finley IA
  • Red Hawk Athletics Annex
  • Morehead Hall
  • Overlook
  • President’s House
  • Segal Gallery
  • Sprague Library
  • University Facilities
  • University Hall Floors 5&6
  • University Police
  • Webster Hall

Submit a Service Request

The Residential Life Unit supports living and learning activity spaces managed by the Division of Student Development & Campus Life.  University Facilities does not provide cleaning services for buildings in The Heights residential complex.

  • Abbott & Costello Hall
  • Alice Paul Hall
  • Ben Samuels Children’s Center
  • Blanton Hall
  • Bohn Hall
  • Carlos Williams Hall
  • Count Basie Hall
  • Freeman Hall
  • Hawk Crossings
  • Millicent Fenwick Hall
  • Russ Hall
  • Stone Hall

Submit a Service Request

The Student Center/Athletics/Theater (SCATH) Unit primarily supports event and activity spaces used by students, employees, and the general public.

  • Alexander Kasser Theater
  • Baseball Stadium
  • Cali School of Music
  • Drop-In Center
  • Field House
  • Fox Theater
  • Memorial Auditorium
  • Panzer Athletic Center
  • Soccer Press Box
  • Softball Stadium
  • Student Center
  • Student Recreation Center
  • University Hall 7th Floor

Submit a Service Request

Grounds & Landscape Services

Grounds Services is responsible for campus landscape care. In addition to caring for the University’s hard and softscapes, this group also provides Snow and Ice Removal Services during the winter. Donations of plants, trees, bulbs, or seeds are accepted through the University Foundation. 

Submit a Service Request

Postal Services

Postal Services guides customers through postal regulations, coordinates daily mail deliveries, and meters all USPS mail submitted by University departments. This unit also processes all packages shipped through major courier and freight divisions.

Postal Services

As a Passport Acceptance Facility, Montclair State University offers full U.S. Passport processing and Notary services to University employees, students, and the public.  Passport processing services are scheduled by appointment only.

Passport & Notary Services

University Facilities owns a limited number of non-permanent 10’ x 10’, 10′ x 15′, and 10’ x 20’ tents available for the convenience and use of campus customers.  Tents are loaned to Academic and Administrative division programs at the request of University Deans and Vice Presidents to be used for special events or activities that benefit University faculty, staff, and students. Tent requests from unauthorized persons are forwarded to the Division VP or Dean for approval.  Approval to use this equipment is granted on a first-come, first-served basis; however, approval will be assigned in the following priority order:

  1. Presidential Special Events
  2. Academic Program Use
  3. Administrative Program Use

University Facilities does not manage use requests for the fixed outdoor tents on campus.  

Please enter requests for those spaces in 25Live, or contact conference@montclair.edu for more information.

Submit a Tent Request

Waste & Pest Management Services

Under the supervision of Grounds & Landscape Services, Waste Management staff are responsible for waste removal and recycling. Montclair State uses a single stream recycling system in all buildings. “Single stream recycling” is the process of collecting all recyclable materials (i.e. mixed paper, plastics, metals, glass, and cans) in the same recycling container to be sorted off-site, by the University’s recycling vendor.

Submit a Service Request

A certified pest control company is on campus every Monday and Thursday to provide routine service and to complete relevant work orders for the extermination of insects, small animals, and rodents. The exterminator practices Integrated Pest Management, the practice of using the least toxic or harmful method of controlling pests. Residence Halls are treated three times during the academic year during student breaks.

Submit a Service Request

Snow and Ice Removal Plan

If you encounter a problem area on campus that you believe requires our attention, we encourage you to report the problem to the Customer Service Center at 973-655-5444 or via email facilities@montclair.edu

The Service Center will contact the appropriate supervisor to address the issue. Emergencies after hours or on weekends should be directed to University Police at 973-655-5222.

This ensures the best possible service to the campus community during the snow/ice season. We provide the following specific services:

During the winter months, Grounds Services has responsibility for snow and ice removal services. 

Each year, our snow/ice procedures are updated to reflect any changes in the University’s layout (new construction, parking lot closures, etc.) and our staff members participate in a variety of training sessions related to snow/ice removal (snow blower operation, shoveling techniques, proper ice melt application, etc.). 

We continuously monitor weather forecasts of hazardous weather conditions from various services; however, freezing rain and other dangerous conditions are usually difficult to predict and experience has shown that a perfectly safe situation can turn treacherous in a matter of a few minutes. 

We are entirely committed to making the University’s sidewalks, stairs and roadways as safe as possible during and after winter storms. To the maximum extent possible, we will attempt to anticipate problems and take necessary precautions.

Submit a Service Request

If you are interested in assisting with our efforts, we do hire student assistants to help with snow removal each winter. Look for announcements during the fall semester detailing the dates when we will hold informational sessions for these positions. 

If you cannot make it to one of the information sessions, send us an email and you will be provided with instructions on how to apply for a job.

Pretreatment priority zones are as follows:

  1. Red Hawk Deck 5th Floor Bridge
  2. Steps leading from Lot 24A to Blanton Hall
  3. Ramp leading from Parking Lot 17 to Student Center
  4. Walkway from Parking Lot 7 to College Avenue
  5. Handicap ramp at Student Center

Note: If liquid de-icing material is unavailable, the priority areas will be pre-treated with calcium chloride pellets.

Sidewalks and Walkways

Snow removal efforts will commence for sidewalks and walkways when the snow reaches a depth of one-half inch. All walkways and sidewalks will be treated with Safe-Step or Calcium Chloride. For heavier snows, walkways and sidewalks will be plowed then salted.
Equipment used: shovels, manual push salt spreaders, walk behind snow blowers

  • University Police walkways
  • Walkway from Red Hawk Deck to Dickson Hall
  • Walkway from Dickson to University Hall (west of Dickson Hall)
  • Walkway from NJT Deck to Field House
  • Clove Road apartment sidewalks
  • Village at Little Falls sidewalks
  • All shuttle bus stops
  • Curbs at Crosswalks on Normal Avenue
  • All interior campus walkways (Plow crews do most of this work; shovel crews “clean up” remaining areas)
  • Ramps, cut curbs and adjacent surfaces
  • 8th level of the Red Hawk Deck

Note: The walkways and stairways within The Heights residential complex are not maintained by the University’s Office of Facilities Services. Capstone On-Campus, the operator of The Heights complex, provides snow removal services for this location on campus.

Entrances to all facilities and all steps

Snow removal efforts will commence for building entrances and steps when snow reaches a depth of one-half inch. All entrances and steps will have Calcium Chloride applied. For heavier snows, entrances and steps will be shoveled then treated. (This list is not in priority order, as there are typically numerous teams working at multiple buildings simultaneously.)

Note: The steps at the southern entrance to College Hall, the ramp entrance to the Alexander Kasser Theater, and the pedestrian ramp from the 5th level of the Red Hawk Deck have ice melting coils; shoveling and calcium chloride treatments are therefore not required.

Plowing operations on the campus are broken down into the following two zones:  (1) Truck Plowing Zones (2) Tractor Plowing Zones. Snow removal efforts will commence when snow covers the road surface; rock salt will be applied. For heavier snowfalls, all roadways will be plowed then salted.

Pre-treating of certain roadways is typically performed near to the time of the predicted storm. Areas typically pretreated include:

  • The entire University Shuttle Route
  • Hilly terrains
  • All Emergency routes

A concerted effort has been made to enhance the aging snow and ice removal fleet. Our efforts have been quite successful and the following constitutes the current vehicles, equipment and structures:

  • Dump trucks with 3 yard salters and 8 foot plows for roadways and parking lots (4)
  • Pick-up trucks with 2 yard salters and plows for large walkways and small parking lots (2)
  • 28 hp tractors with plows and brushes for sidewalks (5)
  • Small utility vehicles with plows and salters for sidewalks (4)
  • Back-hoe with a 10 foot pusher box for the large lots (1)
  • Walk-behind snow blowers (14)
  • On-campus salt bin

Please note that the following is a list of the areas where walking modifications may be made during winter storms.  If necessary, the areas indicated below will be barricaded until the snow stops and major areas are cleared.  

In most cases, a small area will be cleared to allow access or alternate route utilized.  This will enable University personnel to concentrate efforts on major areas of the campus and maintain ample safe walkways for students and staff:

  1. Stairway from CarParc Diem to Blanton Hall (the old stairway).
  2. East and west side stairs in the front of the Student Center.
  3. Two sets of steps on the east side of Partridge Hall leading to the Student Center Quad.
  4. Most sections of the steps on the east side of Kasser Theater.
  5. Half of the steps between the southeast side Kasser Theater and College Hall.
  6. The two sets of steps that lead from College Hall to the Freeman/Russ/Cali Quad.
  7. The large set of steps that lead from Lot 7 to Panzer Athletic Center (northeast corner).
  8. The large set of steps on the west side of the Cali School of Music.
  9. Most of the steps in front of Cafe Diem.
  10. Steps leading from campus to the Newman Center.