Support a Student

If you’re concerned about a Montclair student, your support can make a meaningful difference. Whether you’re a faculty member, staff member or family member, you don’t have to navigate this alone.

Start Here

If There Is Immediate Danger

If the Student Needs Support (Not in Crisis)

Not Sure What to Do?

student looking at professional staff smiling

Step 1: Recognize the Signs

You may notice changes academically, behaviorally or emotionally.

Academic Signs

  • Excessive absences or disengagement
  • Declining or inconsistent work
  • Repeated extension requests

Behavioral and Emotional Signs

  • Withdrawal or isolation
  • Irritability or emotional outbursts
  • Visible distress or mood changes
  • Concerning statements or behaviors

Physical or Lifestyle Changes

  • Changes in sleep, eating or communication patterns
  • Reduced contact or vague responses like “I’m fine”

Trust your instincts, if something feels off, it’s worth checking in.

student and professor interacting

Step 2: Respond with Care

Starting the Conversation

  • “I’ve noticed you’ve seemed overwhelmed lately, how can I support you?”
  • “It seems like you’ve had a lot going on, how are you holding up?”
  • “I’m here to listen if you want to talk.”
  • “You’re important, and I want to understand what you’re going through.”

What to Say

  • “That sounds really tough, thank you for sharing.”
  • “Your feelings are valid.”
  • “You don’t have to go through this alone.”
  • “Would you like help connecting with campus resources?”
  • “It’s okay to need help, Montclair has people ready to support you.”

What Not to Say

  • “Just toughen up.”
  • “It’s not a big deal.”
  • “You’ll get over it.”
  • “Other people have it worse.”
  • “You’re being dramatic.”
two students chatting outside of university hall.

Step 3: Refer to CARE

If a student is struggling, you don’t need to handle it alone.

Submitting a CARE Referral allows the University to provide coordinated support.

When to Refer

A referral is not a punishment, it’s a way to support student success.

If You’re Concerned About Their Safety

Ask directly and calmly:

“Sometimes when people feel this way, they think about harming themselves. Is that something you’ve been thinking about?”

For Faculty and Staff

You are often the first to notice when a student is struggling. Your care, attention and timely action can make a difference.

Suggested Syllabus Statement

"Montclair State University cares about your well-being. If you are experiencing personal, emotional or academic challenges, resources are available. Please consider reaching out to the CARE Team or Counseling and Psychological Services for support."

For Families

You know your student best.

Transitioning to college is a big adjustment. If you feel concerned about your student’s well-being, Montclair CARES is here to partner with you.

Even from a distance, you may notice when something feels off. Trust that instinct.

How You Can Help

  • Remind your student it’s okay to ask for help
  • Encourage them to connect with campus resources
  • Keep communication open and supportive

Supportive language can make a difference:

  • “It’s okay to need help, support is available.”
  • “Reaching out shows strength, not weakness.”