Facilities Maintenance and Engineering

Whether it’s a broken light, room temperature issue, or maintenance request – Nuvolo streamlines the process for faster, more efficient service.

Key Features:

• Simple online request submission
• Mobile-friendly interface
• Real-time status tracking
• Ability to upload photos with requests
• Schedule future work conveniently

Submit a Service Request

You must have a valid University NetID to use Nuvolo.  Customers without a NetID, please call the Facilities Customer Service Center at 973-655-5444.

What should you do if you see something broken, out of place, or you just know, or feel, is not right?

A:  Report the issue to the Facilities Customer Service Center or your supervisor so they may take appropriate measures to ensure it’s fixed.

We’re all in this together. We rely on our campus customers to make us aware of everyday campus maintenance issues and to help keep our buildings and grounds safe by reporting problems to the appropriate parties- even if they fall outside the scope of your daily responsibilities.

Submit a Service Request

We accept maintenance inquiries via 973-655-5444, facilities@montclair.edu, or Nuvolo.  Upon receipt, Facilities staff assess service requests and convert them to Work Orders, which are then assigned to the appropriate division work unit.  Facilities staff apprise requestors of lengthy repair timelines and delays in scheduled work. Please contact the Facilities Customer Service Center for updates about individual service requests.

Email notifications are sent to the requestor from facilities@montclair.edu at three stages of the Work Order lifecycle:

1. The request is approved
2. A technician is scheduled to perform the work
3. The Work Order is complete 

Additional notifications may be sent when:

• Area Not Accessible– the technician could not access the space
• Waiting for Approval– Funding source pending approval
• Waiting for Contractor Labor– External contractor scheduling is in progress
• Waiting for Parts– Materials have been ordered

A priority level is assigned to each request using APPA Facilities Standards and the details you provide.  Please include photos, documents, or any previous history of work for clarity. Please review priority levels and expected response times before following up with inquiries to the FCSC.  Status and technician notifications are also available in several ways:

1. Email notifications– Review messages from facilities@montclair.edu
2. Online portal– Log in and input your Work Order number to view status updates
3. Contact the Facilities Customer Service Center– reach out to FCSC staff via email or telephone

For emergencies or urgent issues, please call the FCSC at 973-655-5444 immediately.

Submit a Service Request

We prioritize schedules to respond first to requests for:

1.  Emergency
2.  Urgent, and
3.  Rush work

Response times vary based on the type of request, technician availability, and overall campus activity levels.  Emergency work requests are processed immediately and assigned to the appropriate work unit for response and resolution to assist in protecting life safety and the campus infrastructure. Requests designated as Deferred are tabled and reviewed during the annual maintenance planning process.

Submit a Service Request